Terms of Service

Last updated: August 19, 2026

This is a draft prepared from how Deely actually works, not legal advice. Please have a lawyer review it — particularly the billing, liability, and governing-law sections — before treating it as final.

These Terms of Service ("Terms") govern your use of Deely, a WhatsApp-based AI assistant for businesses, provided by Deemindz Creative (Business Name Registration No. 7154323) ("Deely", "we", "us"). By creating an account or using Deely, you agree to these Terms.

1. The service

Deely connects to a WhatsApp Business number you already use, reads incoming customer messages, and uses AI to answer questions it's confident about (price, stock, delivery) from your own product catalog — flagging anything else back to you. Deely is a hybrid AI + human tool, not a fully autonomous agent: you remain responsible for your business's conversations with your customers.

2. Eligibility and your account

You must be operating a real business, and you must own or be authorized to connect the WhatsApp Business number you use with Deely.
You're responsible for keeping your login credentials secure and for all activity under your account.
The information you give us (business details, catalog, delivery terms) must be accurate — Deely relies on it to answer your customers correctly.

3. Plans, billing, and trials

New accounts start on a free trial (see current trial length on our pricing page). Nothing is billed automatically at the end of a trial — your bot stops replying until you confirm a paid plan.
Paid plans are billed in Naira and processed through Paystack. We don't store your card details.
Prices are shown on our pricing page and may change; we'll give notice of price changes to active subscribers before they take effect.
Except where required by law, fees already paid are non-refundable. [Confirm your actual refund/cancellation policy here.]

4. Acceptable use

You agree not to use Deely to:

Send unsolicited bulk messages, or message anyone who hasn't opted in to hear from your business, in violation of WhatsApp's Business Messaging Policy;
Send illegal, fraudulent, deceptive, or harmful content;
Attempt to disrupt, reverse-engineer, or gain unauthorized access to Deely or the systems it depends on (Meta's WhatsApp Business Platform, our AI providers, our database);
Use Deely in a way that violates Meta's Platform Terms or WhatsApp's own policies — a violation there can get your WhatsApp number restricted independently of anything we do.

5. AI limitations

Deely's replies are generated by AI models and, while designed to only answer confidently and flag uncertain questions to you, may occasionally be wrong or miss something. You're responsible for reviewing flagged conversations and for your business's ultimate responses to customers. Deely is a tool to help you respond faster, not a substitute for your own judgment on anything high-stakes (large orders, disputes, refunds).

6. Third-party services

Deely depends on WhatsApp/Meta, Paystack, Supabase, and AI providers (Anthropic and/or Google) to function. We're not responsible for outages, policy changes, or account actions taken by these third parties, though we'll do our best to keep you informed if they affect your service.

7. Your data

You own your business's catalog, customer conversation data, and account information. We process it only to provide the service to you, as described in our Privacy Policy.

8. Intellectual property

Deely — the software, branding, and platform — belongs to Deemindz Creative (Business Name Registration No. 7154323). Using the service doesn't transfer any ownership of it to you. Your own business data, catalog, and brand remain yours.

9. Termination

You may stop using Deely and close your account at any time. We may suspend or terminate an account that violates these Terms, WhatsApp's policies, or applicable law, or where a subscription lapses without payment. On termination, your data is handled per our Privacy Policy.

10. Disclaimers and limitation of liability

Deely is provided "as is." To the fullest extent permitted by law, we disclaim warranties of any kind, and we won't be liable for indirect, incidental, or consequential damages arising from your use of the service, including lost sales resulting from an AI-generated reply. [A lawyer should tighten this section for your jurisdiction.]

11. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. [Confirm this matches where your business is actually registered.]

12. Changes to these terms

We may update these Terms as Deely evolves. We'll update the "last updated" date above, and let active account owners know of any material change.

13. Contact us

Questions about these Terms: hello@deemindz.com, or write to Deemindz Creative (Business Name Registration No. 7154323), 8 Old Airport, Samonda, Sango, Ibadan, Oyo State, Nigeria.